At Lux Thread, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

**Return Eligibility**
– Items must be returned within 30 days of the purchase date.
– Towels must be unused, unwashed, and in their original packaging.
– Proof of purchase (receipt or order number) is required for all returns.

**Non-Returnable Items**
– Sale or clearance items are final sale and cannot be returned or exchanged.

**Return Process**
1. Contact our customer service team at gemma.global24@gmail.com to initiate a return.
2. You will receive a return authorization and instructions for shipping your items back to us.
3. Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund.

**Refunds**
– Approved refunds will be processed within 5-7 business days.
– Refunds will be credited to the original method of payment.
– Shipping costs are non-refundable. If you received free shipping, a flat fee will be deducted from your refund.

**Exchanges**
– We only replace items if they are defective or damaged. If you need an exchange, please contact us.

**Return Shipping**
– Customers are responsible for return shipping costs unless the item is defective or incorrect.

**Questions?**
If you have any questions about our return policy, please contact us at gemma.global24@gmail.com